Returns

Last updated: October 15, 2026

Returns

Products ship directly from our roasters and makers. Many editions are limited or prepared to order, so we do not accept change-of-mind returns or exchanges.

Please check the products, sizes, quantities, and delivery address before placing your order.

Damaged, defective, or incorrect items

Email help@chapters.shop within seven days of delivery if something arrives damaged, defective, or different from what you ordered.

Include your order number, a description of the problem, and photos where possible. Keep the product and packaging while we investigate. Do not send anything back unless we provide instructions.

We’ll work with the partner that fulfilled your order to arrange an appropriate resolution. This may be a replacement, reshipment, or refund. If an approved claim cannot be resolved with a replacement or reshipment, we’ll refund the affected item.

The seven-day reporting window does not limit rights you have under applicable law.

Delayed or missing shipments

Your order ships from the roaster or maker. Once a parcel is with USPS, UPS, or another carrier, transit times and delivery are outside our control. Estimated arrival dates are not guarantees.

If tracking stops updating or a parcel is marked delivered but missing, email help@chapters.shop. We’ll help investigate with the shipping partner and pursue any available carrier claim.

Replacements and refunds for carrier loss, delivery errors, or theft after delivery are not guaranteed. Resolution depends on the circumstances, available coverage, and applicable law.

Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once preparation or fulfillment has begun.

If an item cannot ship within the promised time, we’ll explain the delay and provide the cancellation and refund options required by law.

Closing an edition to new orders does not cancel orders already placed.

Refunds

Approved refunds go to the original payment method. Your bank or payment provider determines when the funds appear.

For a partial refund, we’ll explain the amount being returned, including applicable taxes and any refundable shipping charges. Other items in the order remain purchased unless separately canceled.

Your rights

This policy does not limit any cancellation, refund, replacement, or other rights you have under applicable law.

Contact

Questions before or after ordering? Email help@chapters.shop.