Help
How this works, and what to do when it doesn’t.
Not here? help@chapters.shop.
Chapters and editions
- What is a chapter?
- A small group with a shared taste. Some are open to anyone, some ask you to request a place, and some are invite only — the chapter’s own page says which.
- What is an edition?
- One shared tasting. Whoever is hosting picks something and says why; everyone in the chapter orders their own, and when it arrives you compare notes.
- Do I have to take part in every edition?
- No. Sitting one out costs nothing and you stay in the chapter.
- Who pays for an edition?
- Everyone buys their own. A host picking something is making an offer, not splitting a bill — you see what they chose and decide whether to order it, and joining in costs nothing until you do.
- What if nobody else orders?
- You still get what you ordered, and it arrives the same way. An edition with one person in it is a small edition, not a cancelled one.
- Can I cancel?
- Any time before your order reaches the maker. After that it is theirs to pack and the returns policy takes over.
- Can I start my own chapter?
- Yes. You choose who can join, and hosting can pass around the group rather than staying with you.
Orders and delivery
- Who sends my order?
- The maker, not us. Everything here comes from independent producers who run their own shop, pack their own parcels and hand them to the carrier themselves — so what you ordered ships from them, on their schedule. See About.
- How long will it take to arrive?
- That is the maker’s to say, and it varies by what you ordered — many makers make to order, so your parcel may not leave for a few days. The maker’s own shipping information is the one to go by.
- Why did my order arrive in more than one parcel?
- Because more than one maker is in it. Each one packs and ships what they made, so an edition drawn from two makers arrives as two parcels, often a day or two apart and with tracking of their own.
- My order is late, or tracking has stopped moving.
- Once a parcel is with USPS or UPS it is in their hands, and delays there are outside anyone’s control — ours and the maker’s. Most late parcels turn up. Write to help@chapters.shop and we will chase it with the maker and the carrier, though we cannot take responsibility for a shipment the carrier loses or misdelivers.
- Something arrived damaged, or never arrived.
- Start with the maker who sent it — they hold the order and can replace or refund it fastest. The returns policy is what actually governs this, and it is worth reading before anything else here.
- Is this a subscription?
- No. Nothing is sent automatically and nothing recurs. You pay once, for the thing you chose, when you choose it.
Your account
- How do I change my name, handle or photo?
- In profile settings, which is also where you choose how much of your name other members see.
- Who can see what I post?
- Each post carries its own audience, set when you write it. What a chapter can see depends on whether that chapter is public or private. There is no setting that overrides it -- what we collect and why is in the privacy policy.
- How do I delete my account?
- From account settings. You can export what you have written first.
Still stuck?
Write to help@chapters.shop and tell us what happened. If it is about an order, the maker’s name and roughly when you ordered will get you an answer faster.